Last updated:  Saturday, 1 June 2024

Verona Fragrance Privacy Policy

This policy describes how Verona Fragrance ("we," "us," or "our") collects your personal information when you visit veronafragrance.com (the "site") or use our services or when you purchase from us or contact us in any form (collectively, the "services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of the services, whether you are a customer, a visitor to the site, or another person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the services, we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the services, comply with legal obligations, enforce the terms of service, protect or defend the services, our rights, and the rights of our users or others.

Personal Information We Collect Directly From You

The information you provide directly to us through our services may include:

• Basic contact details including your name, address, phone number, and email address.
• Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including items you view or place in your shopping cart or add to your wishlist.
• Customer support information including the information you choose to include in your communication with us, for example, when sending a message through the services.

Some features of the services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection information, IP address, and other information related to your interaction with the services.

Information Obtained from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
• Payment processors who collect payment information (e.g., bank account or credit/debit card information, billing address) to process your payments for fulfilling your orders and providing you with the products or services you requested, to perform our contract with you.

When you visit our site, open or click on email messages we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, and we do not endorse or control the policies or practices of third parties. For more information, see the section below, "Websites and External Links."

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide services to you, including processing payments, fulfilling orders, sending notifications related to your account or purchases, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising: We use your personal information for marketing and advertising purposes, such as sending marketing and advertising communications via email, text messages, or regular mail, and displaying advertisements about products or services. This may include using your personal information to customize the services and advertisements on our site and on other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent, unlawful, or harmful activity. If you create an account, you are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.

Communicating with You: We use your personal information to provide customer support to you and improve our services.

Cookies

Like many other websites, we use cookies on our site. For specific information about the cookies we use regarding the operation of our store using Shopify, see Shopify's Cookie Policy. We use cookies to operate and improve our site and services, perform analytics, and better understand user interaction with the services.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your experience as a user and may prevent you from using or accessing some services properly or at all. Additionally, cookies may not completely prevent how information is shared with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. These circumstances may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, shipping).
• When directed, requested, or consented to by you to disclose certain information to third parties, such as shipping products or through the use of widgets or integrations with social media login.
• With our affiliated companies or within our corporate group.
• In the context of a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce the terms of service, protect the services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal information and sensitive personal information (*) about users in the past 12 months:

• Identifiers: Basic contact details and some order and account information.
• Commercial information: Order information, shopping information, customer support information.
• Internet activity or similar network activity: Usage data.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the services, such content will be public and accessible by anyone.

We do not control who will have access to the information made available through our services, and we recommend not to provide any personal or sensitive information considered sufficiently sensitive to pose a risk to your safety, security, privacy, or the safety of others.

Your Rights and Choices

You may use some options and tools available to you to manage the use of your personal information and communication preferences:

• Update Your Information: You can update or correct your personal information through your account.
• Communication Preferences: You can manage your preferences regarding how we communicate with you through your account or by unsubscribing from marketing or advertising messages.

You also have certain rights regarding your personal information under applicable laws, which may include:

• Right to Access: The right to access your personal information we hold about you.
• Right to Erasure: The right to request deletion of your personal information.
• Right to Object: The right to object to the processing of your personal information.

For more information about your rights and how to exercise them, please contact us using the contact information provided below.

Notifications

Users located in the European Union should be aware that we provide our services and information, including their personal information, in the United States and in any other location where we operate. By using our services, you consent to the transfer of your personal information to the United States and its transfer and processing in the United States.

We take measures to protect your personal information, but we cannot guarantee the security of information transmitted over the Internet. If you have any questions about the security of your personal information, please contact us using the contact information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this page and update the date at the bottom of the page when substantial changes are made. We may also notify you through other means when appropriate.

Contact Us

If you have any questions about this Privacy Policy or our practices, or if you wish to submit a complaint or suggestion, you can contact our customer service team.